I think that it is time for me to write my book
For years now I have been toying with the idea of creating a quick pamphlet entitled “Are You Being Paid To Be An Idiot?: Practical Ways For Not Allowing The Call Center To Dumb You Down.”
I cannot begin to tell you about my very bad experiences with various customer service reps within the past few days. I have now reached the conclusion that 99% of the time I need to immediately ask to speak to a manager. Even at that level it has been the equivalent of speaking to a mannequin at times.
How am I as a customer you ask? I do not yell nor do I speak over people. In fact, my wife has said on several occasions that I am more patient with these folks that she. That probably makes sense because on several pit stops in my career, I used to be on the other side of the phone. However, what I have been experiencing over the past few months is just plain laziness coupled with a “Don’t care, ain’t my problem…” attitude.
While I can completely understand the boredom that comes with doing the same thing over and over again oftentimes with no window to see the outside world during the day, I still was able to use this experience as a stepping stone for better things later on. Once I was able to see a little bit of myself in each customer, my whole attitude and career outlook changed drastically.
Now I may not be an expert worthy of having my own infomercial, I think my frustration would be better channeled into putting together something that could hopefully help a few folks out there who feel trapped in these types of positions. Hopefully this would in turn translate into better customer service somewhere down the line.
In the coming days ahead, I will try to put something together that I will post under “Research”.
